Frequently asked questions
How does the 30-day free trial work?
The 30-day trial starts after you set up your payment for the app. You'll be asked for payment at the end of setup. You can also pay later by going to Settings (bottom right) → Account & Payments → Subscriptions.
How long does it take to get my products?
Shipping to locations in the United States can take up to 5 business days. International shipping can take up to 14 business days.
Does the Care Recipient need a cell phone?
No, the Care Recipient doesn't need a cell phone to set up the system and doesn't need to download the app. During signup, you can add either a cell phone or landline number for the Care Recipient to continue the setup process.
