Nomo Frequently Asked Questions

Nomo can be adapted for almost any situation, regardless of home size, number of caregivers or level of mobility. Nomo is for anyone you care for, or care about: teens, elderly parents, vulnerable neighbors. You decide. Nomo tells you what you need to know as a caregiver, while respecting the privacy of those you care for. Know more. Worry less. No cameras ever.

Yes. On average, people can set up a complete, personalized Nomo system in 30 minutes or less. And we’re always available to answer questions 24/7. Our dedicated full-time team will work with you to answer any questions you have during install or any time after. That’s our commitment.

When I buy Nomo, what's in the box?

Buy the Nomo Smart Care Essential Care Kit and use it for a year for about $1 a day. And with Nomo there are no contracts to sign. Click HERE for easy payment options. 

No. Nomo uses motion sensors, not cameras. Nomo is dedicated to protecting Mom and her privacy. Nomo helps Mom enjoy the independence of her home, without being watched. The Normal Motion of daily activities provide you with valuable information about Mom’s day and general well-being. You know Mom’s ok without cameras.

Where do I install my Hub, Satellites, and Tags?

Two ways. First, nobody knows Mom’s day like you. With Nomo and the Nomo app you can quickly check when Mom’s daily activity is normal and when it’s not.

Second, with Nomo you can set custom triggers to alert you if needed. The Nomo app can be set to trigger alerts for unusual events like an exterior door opening at an unusual hour. The Nomo app can also alert you when expected events DON’T occur, for example Mom not getting out of bed on time or not opening her medicine cabinet. 

How do the different Nomo devices check Normal Motion?

Two ways. First, nobody knows Mom’s day like you. With Nomo and the Nomo app you can quickly check when Mom’s daily activity is normal and when it’s not. Second, with Nomo you can set custom triggers to alert you if needed. The Nomo app can be set to trigger alerts for unusual events like an exterior door opening at an unusual hour. The Nomo app can also alert you when expected events DON’T occur, for example Mom not getting out of bed on time or not opening her medicine cabinet. 

Yes. Nomo provides potential fall detection. But Nomo does more.

Nomo offers multiple layers of potential fall detection. Tags can be worn as a potential fall detection pendant. Every tag has an emergency alert button for reaching out for help fast. And tags are shower-proof. Put one in the shower, or near the tub. And because Nomo detects motion, you can set triggers to quickly alert you if Normal Motion stops. This could indicate a potential fall, allowing you to check in.

The Hub is the heart of the Nomo system. In addition to sensing motion, it also allows for instant, two-way communication through the Hub from someone using the Nomo app…no phone required. Connect even when the phone isn’t an option. Just say “hi” and brighten someone’s day. 

Yes. Nomo partners with RapidSOS, a national leader in emergency alert services. Should an emergency occur, Nomo can connect directly with the 24/7 RapidSOS Safety Agents to get Mom help fast.

Nomo offers customer service 24/7 at 1.844.888.8854. You can also contact us through this website 24/7. Nomo will respond personally to every request. If you have any questions about your Nomo, installing your Nomo, or after you’ve been enjoying your Nomo.

Nomo is customizable and adaptable to a wide variety of uses. Some ideas include: 

  • Setting an alert for when a teen comes home from school
  • A trigger for when workers enter the home
  • A trigger for a gun safe or prohibited doors, drawers or other secured areas of concern
  • A trigger for a never-used entrance to the house

Motion sensors in the Hub and Satellites will pick up any motion they detect. Strategically placing the sensors can help minimize this concern. Tags that are placed on doors, drawers, and cabinets to detect opening and closing would not be affected by pet movement. These provide much of the useful insight into your loved one’s patterns of Normal Motion.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Shipping to locations in the United States can take up to 5 business days. International shipping can take up to 14 business days.

Shipping rates vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free shipping on large US orders.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If your country or region does not come up as a shipping option after you’ve placed a product in your cart and started the checkout process, please chat, call us at 1.844.888.8854, or email the Nomo team to coordinate shipping. 

 

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please chat, call us at 1.844.888.8854, or email the Nomo team for questions about our Return policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.


Please chat, call us at 1.844.888.8854, or email the Nomo team for Warranty details.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.