Frequently asked questions about the Nomo system
How can the Nomo system help?
The Nomo system can be adapted for almost any situation, regardless of home size, number of caregivers or level of mobility. The Nomo system is for anyone you care for, or care about: teens, elderly parents, vulnerable neighbors. You decide. We'll tell you what you need to know as a caregiver, while respecting the privacy of those you care for. Know more. Worry less. No cameras ever.
Is Nomo easy to install?
Yes. On average, people can set up a complete, personalized Nomo system in 30 minutes or less. And we’re always available to answer questions 24/7. Our dedicated full-time team will work with you to answer any questions you have during install or any time after. That’s our commitment.
When I buy the Nomo system, what's in the box?
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Does the Nomo system fit in my budget?
Buy the Nomo Smart Care Essential Care Kit and use it for a year for about $1 a day. And with the Nomo system there are no contracts to sign. ClickHEREfor easy payment options.
Does the Nomo system use cameras?
No. The Nomo system uses motion sensors, not cameras. We're dedicated to protecting Mom and her privacy. With the Nomo system Mom can enjoy the independence of living in her home, without being watched. Keeping tabs on daily activities provide you with valuable information about Mom’s day and general well-being. You know Mom’s OK without cameras.
Where do I install my Nomo Hub, Satellites, and Tags?
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How does the Nomo system let me know when something is out of the ordinary?
Two ways. First, nobody knows Mom’s day like you. With the Nomo system and the Nomo app you can quickly check when Mom’s daily activity is normal and when it’s not.
Second, you can use the Nomo app to set trigger alerts for unusual events like an exterior door opening at an unusual hour. The Nomo app can also alert you when expected events DON’T occur, for example Mom not getting out of bed on time or not opening her medicine cabinet.
How does the Nomo system check regular activity?
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How does the Nomo system let me know when something is out of the ordinary?
Two ways. First, nobody knows Mom’s day like you. With the Nomo system and the Nomo app you can quickly check when Mom’s daily activity is as expected and when it’s not. Second, you can set custom triggers to alert you if needed through the Nomo app... alerts for unusual events like an exterior door opening at an unusual hour. The Nomo app can also alert you when expected events DON’T occur, for example Mom not getting out of bed on time or not opening her medicine cabinet.
Does the Nomo system provide potential fall detection?
Yes. The Nomo system provides potential fall detection and more.
The Nomo system offers multiple layers of potential fall detection. Tags can be worn as a potential fall detection pendant. Every tag has an emergency alert button for reaching out for help fast. And tags are shower-proof. Put one in the shower, or near the tub. And because the Nomo system detects motion, you can set triggers to quickly alert you if regular activity stops. This could indicate a potential fall, allowing you to check in.
How does the two-way communication hub work?
The Hub is the heart of the Nomo system. In addition to sensing motion, it also allows for instant, two-way communication through the Hub from someone using the Nomo app…no phone required. Connect even when the phone isn’t an option. Just say “hi” and brighten someone’s day.
Does the Nomo system help me connect quickly to emergency services?
Yes. Nomo Smart Care has partnered with RapidSOS, a national leader in emergency alert services. Should an emergency occur, the Nomo system can connect directly with the 24/7 RapidSOS Safety Agents to get Mom help fast.
How do I reach customer service or get more information about the Nomo system?
We offer customer service 24/7 at 1.844.888.8854. You can also contact us through this website 24/7. The Nomo Smart Care will respond personally to every request. If you have any questions about your Nomo system, installation, or after you’ve been enjoying your Nomo system.
Are there other potential uses for the Nomo system?
The Nomo system is customizable and adaptable to a wide variety of uses. Some ideas include:
- Setting an alert for when a teen comes home from school
- Setting a trigger for when workers enter the home
- Setting a trigger for a gun safe or prohibited doors, drawers or other secured areas of concern
- Setting a trigger for a never-used entrance to the house
Do pets trigger the Nomo system motion sensors?
Motion sensors in the Hub and Satellites will pick up any motion they detect. Strategically placing the sensors can help minimize this concern. Tags that are placed on doors, drawers, and cabinets to detect opening and closing would not be affected by pet movement. These provide much of the useful insight into your loved one’s patterns and activity.
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
How long does it take to get my products?
Shipping to locations in the United States can take up to 5 business days. International shipping can take up to 14 business days.
How much does it cost?
Shipping rates vary depending on your region and are calculated at checkout.
Here are the full details of ourShipping Policy.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
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Is there free shipping?
We offer free shipping on large US orders.
Do you ship internationally?
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Do you ship to my area?
If your country or region does not come up as a shipping option after you’ve placed a product in your cart and started the checkout process, please chat, call us at1.844.888.8854, oremail the Nomo Smart Care teamto coordinate shipping.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Do you offer extended warranty?
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Do you offer refunds?
At Nomo Smart Care™, we stand behind the quality and value of our products. That’s why we offer a 60-Day No Hassle Return Policy. If for any reason you are not satisfied with your purchase, you may return the item(s) within 60 days for a full refund.
Please chat, call us at 1.844.888.8854, or email the Nomo team for questions about our Return policy.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
How much can I get refunded?
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please chat, call us at 1.844.888.8854, or email the Nomo team for Warranty details.
Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Who pays the shipping costs in the case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of the return shipping is handled by the customer.