Frequently Asked Questions

No, the Care Recipient doesn't need a cell phone to set up the system and doesn't need to download the app. During signup, you can add either a cell phone or landline number for the Care Recipient to continue the setup process.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We strive to uphold industry-recognized security practices, including principles aligned with SOC 2 standards and HIPAA privacy and security guidelines, across our system and services. All tracking sensor data is encrypted at all times and handled with care. We are committed to not sharing or selling your data, and it is accessible solely by you and your designated Care Circle. Our goal is to provide you with a sense of peace of mind, offering you control and a focus on privacy in managing your loved one's care.

The 60-day trial starts after you set up your payment for the app. You'll be asked for payment at the end of setup. You can also pay later by going to Settings (bottom right) → Account & Payments → Subscriptions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Fall detection on Nomo Smart Care is handled by the Nomo Tags. When a Tag is set up as a pendant and worn on its lanyard, its built-in accelerometer watches for sudden, rapid acceleration followed by an abrupt stop, the motion pattern of a fall. When it detects one, it sends an alert through the Nomo Hub to the Nomo app so the Care Circle can respond, and emergency services can be triggered if needed. The sensitivity can't be adjusted. Fall detection requires an active Essential+ subscription and may not catch every fall, so the Care Recipient should always press the Tag's button if they need help. If a pendant sends false alerts during normal movement, check that it isn't loose or rattling when shaken; if it is, contact support for a replacement. Otherwise, factory reset the Tag, remove it from the system, and re-add it, or swap in a different Tag from the kit to see if the problem stops.

• Nomo Hub: Install centrally in the home, ideally in a heavily used room where your loved one spends most of their day time, positioned at a height that provides a wide view of the room.
• Nomo Satellites: Plug into a visible, standard wall outlet positioned to detect sound and movement with an unobstructed view of the area to be monitored.
• Nomo Tags: Place based on the type of care you wish to provide. Can be affixed to any surface in the home or worn as a pendant or carried in a pocket. Tags are the only device designed to be used near water (showers, bathtubs, sinks).

For Nomo Hub:

• Press the big button on top for 10 seconds until the LED ring flashes red quickly
• Let go when it flashes a few times. The LED will go dark for 2-3 seconds
• You'll see a blue 'comet' and hear "Please open the Nomo app to get started"
• After reset, remove and re-add the Hub through the app

For Nomo Satellite:

Hold the button for 10 to 15 seconds until the ring quickly pulses red. Then remove and re-add the Satellite in the app.

For Nomo Tag:

First click the button once: a red flash means the Tag isn't set up yet and is ready to add; a green flash means it's working. If it is connected, an emergency alert has been triggered and will need to be resolved in the app. To reset, press and hold the button; the lights go green, then steady red (keep holding). After about 6-10 seconds the LEDs turn red and flash quickly; let go. The Tag is factory reset and can be added back to the Nomo system. To re-add it, go to Settings > Add & Manage Devices > Tag.

Follow these steps:

1. Plug in the Hub - The Hub will greet you: "Hello, my name is Nomo." Follow the app's prompts or go to Settings → Add & Manage Devices.
2. Place the Hub - Position it in a room with a good view of the area you want to monitor. Listen for "Hub is connected."
3. Install Satellites and Tags - Once the Hub is ready, connect satellites and tags following the app's instructions.

Before setting up a Satellite, make sure your Nomo account has been created and your Hub has been installed and activated.

1. Plug in the Satellite in the desired location.
2. In the Nomo app, go to Settings > Add & Manage Devices.
3. Select Satellite and give it a name, such as Bedroom or Kitchen.
4. Press and hold the Satellite button for at least six seconds, until a circular orange comet appears, then let go and let it do the rest.
5. The Hub will announce when the Satellite has been activated.
6. In the app, tap Finish to complete the setup.

Before setting up a Tag, make sure your Nomo account has been created and your Hub has been installed and activated.

1. In the Nomo app, go to Settings > Add & Manage Devices.
2. Select Tag (or pendant) and give it a name and location such as Fridge in Kitchen or Medicine Cabinet in Bathroom.
3. When prompted, press and hold the button on the Tag until the flashing green lights appear, then let go and let it do the rest.
4. The Hub will announce when the Tag has been activated.
5. In the app, tap Finish to complete the setup.

1. Log in to the Nomo App
2. Tap Settings in the bottom-right corner
3. Select Add & Manage Devices
4. Tap on the device you want to remove
5. Select Remove Device to unlink it from your system

Having trouble connecting Nomo to your Wi-Fi? First, make sure your Nomo Smart Care device is within range of your router. Moving it closer, or away from thick walls, microwaves, and other electronics, often solves the problem. Second - Make sure you are using the correct password. Most passwords are case-sensitive. Please verify you are using the correct password. Third - Nomo only uses a 2.4 GHz network, so if your router broadcasts both make sure the 2.4 GHz is turned on and working. If you are having trouble, you could contact your internet provider to make sure the 2.4 GHz channel is broadcasting. Finally - If the device still won't connect, unplug it and your router for 30 seconds, plug the router back in first, wait for it to fully restart, then power the device back on and try setup again. If none of these steps work, contact Nomo Smart Care support at 844-888-8854 / customerservice@nomosmartcare.com and have your device's serial number ready.

1. Open the app and tap Settings in the bottom right corner
2. Select the Caregivers option
3. Click the Invite Caregiver button
4. Enter the caregiver's mobile number and choose their access level:
5. Tap Send Invite

The recipient will receive an invitation to download the app and join the Care Circle.

The following permissions must be granted in the app:
 Bluetooth WiFi Location Services
 To enable these:
 Open the Nomo App Tap Settings in the bottom right corner Select App Permissions Choose the permission you want to change This will direct you to your phone's menu where you can enable the permissions

At Nomo Smart Care™, we stand behind the quality and value of our products. That’s why we offer a 30-Day No Hassle Return Policy. If for any reason you are not satisfied with your purchase, you may return the item(s) within 30 days for a full refund. 

Please chat, call us at  866-373-0866, or email the Nomo team for questions about our Return policy.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

If your country or region does not come up as a shipping option after you’ve placed a product in your cart and started the checkout process, please chat, call us at 866-373-0866, or email the Nomo Smart Care team to coordinate shipping. 

Shipping to locations in the United States is 2 business days but can take up to 5 business days. International shipping can take up to 14 business days.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Shipping rates vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We offer free shipping on large US orders.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.