Wi-Fi Connection Issues

Before troubleshooting, ensure you've given the Nomo App permission for Bluetooth and Location Services. The Nomo hub requires a 2.4 GHz Wi-Fi connection. Follow these steps:

  1. Check Your Wi-Fi Network - Make sure your Wi-Fi is on and working. Ensure you're connecting to a 2.4 GHz network (not 5 GHz). Look for network names like "MyWiFi_2.4G" or check your router manual.
  2. Restart Your Router - Unplug your router from power, wait 30 seconds, then plug it back in. Wait for the Wi-Fi to fully restart (this may take a few minutes).
  3. Move Closer to Your Router - Bring the Nomo Hub closer to your router while setting up. Walls and other electronic devices can weaken the signal.
  4. Disable 5 GHz Temporarily - If your router doesn't show separate networks, try temporarily turning off 5 GHz in your router settings.
  5. Check Your Password - Make sure you're entering the correct Wi-Fi password (check for typos and capitalization).
  6. Restart the Nomo Hub - Unplug the Nomo Hub, wait 10 seconds, then plug it back in and try connecting again.

If you're still unable to connect, for further assistance.