FAQs
Does the Nomo System use cameras?
No. The Nomo system uses motion and movement sensors, not cameras. We're dedicated to protecting ...
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Support
Setup guides, FAQs and videos for your Nomo system
Nomo Product Set-up
Where do I install my Nomo Hub, Satellites and Tags?
Nomo Hub - The Hub should be installed centrally in the home, ideally in a heavily used room w...
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Billing
How do I change my payment method on file?
To update your payment method, follow the steps below
Apple (iOS)
Open the Settings app.
Tap you...
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Adding a compatible medical device
Can my Hearing Aids, Apple Watch or other accessory be connected by Bluetooth to Nomo?
Only certain Beurer and Nomo branded devices are able to be connected to the Nomo Smartcare syste...
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Nomo Product Set-up
Factory Reset a Nomo Tag
To find out if you need to factory reset the tag, click the button in the middle of the tag once....
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Nomo Pendant
How to set-up a Nomo Pendant
A Pendant is a wearable Tag. When used as a pendant, it has an easy to reach alert button and of...
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FAQs
What settings need to be enabled for Nomo to function properly?
To ensure the Nomo system works correctly, the following permissions will need to be granted with...
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FAQs
What are the operating system requirements to run the Nomo app?
iOS - 14.1
Android - 8
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Emergency Medical Services
Turn off the option for Auto Emergency Medical Services (EMS) Escalation
The Nomo system will automatically escalate an unattended emergency alert* to our call center for...
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